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Personal. Reliable. Collaborative. A partnership that has lasted
since 2017

Swiss Air Rescue Rega helicopter

Since 2017, we have been supporting the Swiss Air Rescue Rega (Schweizerische Rettungsflugwacht) in the digitalisation and ongoing development of various business processes. During this time we have, among other things, delivered and continuously evolved solutions for the commercial post-processing of missions as well as administrative tools that work behind the scenes.

But this case study is less about what we have built together. It is about how we have worked together for many years.

Personal. Reliable. Collaborative.

Personal – people who know Rega

Almost ten years of working together builds knowledge that cannot simply be captured in project documentation. Our people know Rega, its processes, its system landscape and the people behind it.

This makes for short lines of communication and direct exchange. New requirements do not have to be explained from scratch every time. We know the context, can react quickly and develop pragmatic solutions together.

Even though organisational conditions have changed over the years, the people, the know-how and the solutions behind the partnership have remained constant. Many of those involved have been working with Rega since the very beginning.

This continuity creates trust and ensures that valuable knowledge does not have to be rebuilt with every new project.

Xpert’s staff retained their understanding of the workflows and the resulting requirements across individual projects, which laid the foundation for targeted support in long-term process optimisation.
Lukas Müller Head of IT, Swiss Air Rescue Rega

Reliable – agile, yet predictable

We work in an agile way. Requirements are defined, prioritised and implemented step by step, together. For us, agility means responding flexibly to new insights and changing priorities without jeopardising the predictability of costs and deadlines. We make realistic commitments – and we keep them.

Effort, budget and objectives are discussed transparently. At the same time, we deliberately look for pragmatic solutions instead of making projects unnecessarily large or complex.

This results in tailored solutions with an attractive price-performance ratio. Short decision paths, well-established teams and a pragmatic project approach in particular allow solutions to be delivered cost-effectively.

For us, this is exactly what a reliable partnership means: saying what is needed – and delivering what was agreed.

Xpert lives agility in an exemplary way. The Product Backlog is consistently developed jointly. The effort estimates are extremely reliable. Quality is, as a rule, first time right, so rework is only necessary in exceptional cases.
Lukas Müller Head of IT, Swiss Air Rescue Rega

After many years of working together, it is no longer about receiving a specification and simply working through it.

We want to understand which problem needs to be solved. We bring our experience to the table, challenge requirements and work with Rega to find a solution that makes sense from a functional, technical and economic perspective.

The best solution does not have to be the biggest one. Sometimes partnership also means proposing a simpler option or deliberately forgoing functionality when the additional benefit does not justify the effort.

In this way, a classic customer-supplier relationship becomes a partnership of equals – with the shared goal of creating pragmatic and sustainable solutions.

Time and again, the step-by-step domain knowledge built up by Xpert’s staff made it possible to implement simpler, more cost-effective solution approaches. This is how we understand partnership.
Lukas Müller Head of IT, Swiss Air Rescue Rega

Trust is not built in a single project

Since 2017, a variety of solutions have been created, existing applications have been developed further and new requirements have been implemented together.

Technologies and conditions have changed during this time. The collaboration between people and the shared understanding of the requirements have remained.

For us, the long-standing partnership with Rega is therefore more than a classic customer reference. It shows what our three values mean in day-to-day work:

Personal. Reliable. Collaborative.